Shipping Policy

At OTE, your satisfaction is our mission. We merge Italian aesthetic heritage with global logistics precision to ensure your order arrives safely and swiftly.

Shipping Policy

1. Delivery Timeframe

Total Delivery Time = Processing Time + Shipping Time

  • Order Cut-off Time: 12:00 PM (GMT+08:00) China Standard Time (Mon - Fri).
  • Processing Time: Orders are meticulously inspected and processed within 1-2 business days (Mon - Fri).

2. Shipping Methods & Cost

To provide a premium experience, we partner with world-class couriers including DHL, UPS, and FedEx.

Warehouse Destination Estimated Transit Time Shipping Cost
China Warehouse Worldwide Expedited ( 7 - 12 Business days ) $3.99
China Warehouse Worldwide Standard ( 9 - 15 Business days ) FREE
EU Warehouse EU
Expedited shipping ( 3 - 7 Business days )
 $3.99
EU Warehouse EU
Standard shipping ( 5 - 10 Business days )
 FREE

3. Order Tracking

Once your OTE product is on its way, you will receive a confirmation email with a unique tracking number. Monitor your package's journey at:

https://www.17track.net

4. Delivery & Addressing

Ensuring Successful Delivery: Please verify that your shipping address and contact details are accurate at checkout. Precision in your details ensures precision in our delivery.

Address Errors: If a package is returned solely due to an incorrect or invalid address provided by the customer, a handling fee may be deducted from the refund to cover administrative and return logistics costs.

5. Taxes and Duties

  • EU Warehouse: VAT is included in the price for all EU destinations.
  • China Warehouse: Customers are responsible for any import duties or local taxes levied by the destination country's customs.

Logistics Support

Questions about your shipment? Our team is here to help.

Email: support@otehome.com

Phone: +86 400-995-9001

Mon - Fri, 9:30 AM - 6:30 PM (GMT+8)